FAQ

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What is ESD?

ESD is the abbreviation of "Electronic Software Delivery". In contrast to sending software by mail, with ESD software you download your program directly from a server to your computer and can use it immediately. The main advantages for you:

Buying software directly from the online store, downloading, installing and getting started
Convenient and comfortable way to buy software over the Internet with fast digital delivery (E lectronic S oftware D elivery = ESD)
Software purchase independent of store opening hours and delivery time incl. postal service.
Software is immediately ready for use
New software versions are often available as instant software earlier than the boxed version
No shipping costs
Software can be reinstalled at any time
Easy creation of a backup copy

How does ESD work?

After your order you will immediately receive an e-mail with general information, the license key and with a link to our download server.
When you click on this link, a dialog will open offering you to save or open the file. It is best to save the software on your PC first and then call the setup program from there.
Install the program and enter your license key when prompted.

What is CAL?

With a Client Access License (CAL), you license access from devices or users whose licensing model requires that access to the server software be licensed separately. Examples include Exchange Server 2016, SharePoint Server 2016, and Windows Server 2012.

CALs are assigned to either a user or a device.

User CAL / User-CAL: A user CAL entitles a specific user to use any number of devices. This means that the user may access the server software via a company PC, private PC, cell phone, etc.

You should choose this license type if a user accesses the corresponding server with more than one device and, for example, also uses his smartphone to check e-mails in addition to his PC, or uses a tablet as a second device. The same applies if employees are also given the option of using private devices and logging into the network with them.

Device CAL / Device CAL: A device CAL licenses a device for use by any number of users who are allowed to access instances of the server software with this device.

This type of license is optimal when multiple users work with one device, for example, PCs at a hotel reception desk, PCs that team members take turns using, PCs from a PC pool, etc.

What are the differences between 1 PC and 2PC?

1PC: This is a license key that is intended for one device only, and can only be activated for one device. *

2PC: This means if you have e.g. one PC and maybe a second one or a laptop the 2 PC version is the better choice for you. This allows you to activate your license key on both devices. *

*this is also true if you have two or more operating systems on one device. Then each operating system is to be considered as two or more separate devices.

1 PC = 1 operating system / device

2 PC = 2 operating systems / devices

What happens after my order?

After a successful order you will usually receive the key and the download link immediately by e-mail.
You can download the software directly from our download center.
You will receive an invoice with VAT by e-mail immediately after receipt of payment.
Since we only sell keys for download products, you will not receive a data carrier.
We guarantee activation.
If you have any problems, please contact our support, which answers from Monday to Friday from 9 am - 5 pm and Saturdays 10 am - 4 pm usually within a few minutes, but in any case on the same day.

I am not satisfied with the product. What do I do now?

We strive to provide our customers with the best possible service and support. Negative or unfriendly messages will not solve any problems. You can contact us by email or phone with any dissatisfaction, we are accommodating and responsive.

Your satisfaction is close to our heart!

Why such low prices?

In short, competition is the lifeblood of business. As new competitors are entering the market every day, we have to adjust our prices accordingly to stay competitive.
The products come from verified trading partners with whom we have long-time cooperation. These are 100% original products.

Do I get a perpetual license or do I have to pay annual usage fees?

You will receive a perpetual license and therefore it is a one-time cost. You do not sign a subscription and do not have to pay annual fees, but can use the software as long as the license key is in your possession!

Is the product bound to a language version?

No, this is not the case. You can either download, install and activate the desired language version directly or install your desired language later.

Am I bound to the 32 bit or the 64 bit version?

No, this is not the case either. The license is valid for both variants. Which one you choose is up to you.

Do you carry more Microsoft products than those available in the store?

Yes. If you are interested in more Microsoft products that are not listed in the store, you can contact us as well. Almost all Microsoft products are available.

Problems with installing, using or activating the software?

Most of the time it is only small things that cause problems. Do not be afraid to contact us, our technical support will be with you until the purchased product is fully functional.

If necessary, the product will be installed/configured for you remotely.

Common problems:

Is the download aborting?

Try using an alternative browser first. If this does not help, please deactivate your virus protection or firewall for the duration of the download. All installers/images come directly from Microsoft and do not contain any viruses, malware, etc., we guarantee!

Office applications or complete package completely downloaded, but problems with the installation?

No other or older Office applications must be installed on your system.
Example: You cannot actively use Office 2010 Prof Plus and Office 2013 Prof Plus on your system at the same time.

Programs like Visio/Project compatible with Office packages?

Example 1: Visio 2013 Prof Plus with Office 2016 Prof Plus -> not compatible therefore both programs cannot be used at the same time.

Example 2: Visio 2013 Prof Plus with Office 2013 Prof Plus -> compatible, both programs can be installed & used on one system without any problems.

Online activation failed?

Please check internet connection or initiate activation by phone.

Internet connection too weak to download the software?

For an additional charge we will send you a data carrier with the necessary software by mail. Otherwise you can download the software from a friend, copy it to a data carrier and then install it on your computer.